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How do I check my subscriptions?
Bevan Anderson avatar
Written by Bevan Anderson
Updated over 2 years ago

Within AvPlan EFB, you can tap Settings > Subscriptions, and the current subscriptions attached to your login profile will be displayed under the words 'My Subscriptions:'.

If you have already purchased a subscription or subscriptions and they aren't showing up on the list, it may be because of one of the following causes:

  • You are not signed in. Sign in using your username (generally your email address) and AvPlan password in Settings > User Settings > Username. Once you're logged in, tap Subscriptions and tap the circular arrow 'refresh' icon in the top-right of the screen.

  • You have internet connectivity issues and AvPlan EFB cannot contact the server. Check your connection settings and/or data availability (in the case of a cellular data network connection).

On our website, tap Login, and log in using your AvPlan username and AvPlan password, then select Account. Note: subscriptions purchased via iTunes will not display on the website, as they are stored on your device(s).

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